Customer Service / Sales Coordinator

Salary:  £30,000 - £40,000 + benefits

Hours:  37.5 hours per week

Start:   Immediate  (willing to wait notice)

Contract:   Permanent / Full-Time (Hybrid) 2 days WFH

Location:   Farringdon, London

Duties:

• Managing incoming client enquiries and delivering a polished, professional experience
• Supporting the sales team with proposals, product information, and client-ready materials
• Coordinating orders end-to-end, ensuring smooth progression from confirmation through to delivery
• Maintaining accurate and up-to-date records across CRM and internal systems
• Liaising with internal and international teams to align timelines, logistics, and expectations
• Supporting showroom activity, including hosting clients and assisting with events
• Ensuring exceptional attention to detail across all coordination and administrative tasks
• Acting as the central point of communication between clients, sales, and operations

Desirable attributes:

• Experience within a customer service, coordination, or sales support role
• Highly organised with strong attention to detail
• Confident communicator, both written and verbal
• Able to manage multiple priorities within a fast-paced environment
• Proactive, solutions-focused, and able to take initiative
• Experience using CRM or internal systems (ERP exposure beneficial)
• Exposure to SAP (SD module) and/or P.Con Basket would be highly advantageous
• Commercial awareness with a collaborative, team-oriented approach

Founding CRM & Email Marketing Strategist

Salary:  €30,000

Hours:  40 hours per week (09:00-17:00 or 10:00-18:00)

Start:   Immediate  (willing to wait notice)

Contract:   Permanent / Full-Time (Hybrid) - WFH Fridays

Location:   Madrid, Tetuán

Duties:

• Build and execute CRM and email marketing campaigns end-to-end.
• Develop automated lifecycle journeys including onboarding, churn prevention and VIP reactivation.
• Segment audiences to deliver highly personalised player experiences.
• Drive engagement through promotional campaigns including bonuses, free spins and loyalty incentives.
• Analyse campaign performance including open rates, click-through rates, deposits, ROI and LTV.
• Optimise retention and conversion through data-led insights and testing.
• Manage and build campaigns using CRM platforms.
• Collaborate with design, content and VIP teams to ensure aligned and high-quality campaign delivery.
• Ensure all campaigns are compliant with iGaming regulations and best practices.

Desirable attributes:

• Experience in CRM, Email Marketing or Lifecycle Marketing.
• Background in iGaming or Online Casino (desirable, not essential).
• Strong analytical mindset with the ability to interpret data and optimise performance.
• Understanding of customer journeys, retention strategies and player behaviour.
• Experience with Fast Track CRM, Customer.io and/or Mailchimp.
• Fluency in English is an absolute must (written and verbal).
• Comfortable working in a fast-paced start-up/founding environment.
• Proactive, self-motivated and solutions-oriented.
• Strong attention to detail with excellent campaign execution.
• Excellent communication skills with the ability to create compelling, high-converting content.
  

Sales Executive

Salary:  £30,000 - £32,000 + comms

Hours:  40 hours per week

Start:   Immediate  (willing to wait notice)

Contract:   Permanent / Full-Time (Remote) - Only requested to attend the office for training

Location:   Lincoln, Lincolnshire

Duties:

• Answer incoming telephone calls promptly, delivering professional and courteous customer service.
• Build and maintain strong relationships with new and existing customers.
• Actively download and efficiently manage data from lead sources, ensuring accuracy and timely follow-up.
• Conduct thorough research on companies to gather relevant information before engaging with potential customers.
• Respond promptly to customer inquiries received through web forms and other sources, providing appropriate information and assistance.
• Use the CRM systems (ServiceMate, Quotient) to input, update, and maintain customer data and sales activities.
• Schedule appointments with qualified leads, ensuring all necessary details are communicated effectively.
• Collaborate with the wider sales and admin team to provide comprehensive and accurate information, ensuring a smooth handover process.
• Meet or exceed sales targets on a consistent basis

Desirable attributes:

• 1-3 years of proven working experience in sales/client outreach
• Proven successful sales track record
• Can handle objections professionally
• Driven attitude
• Premium delivery of sales/customer service
• Proficiency in English and strong phone communication skills
• Uber organised with a customer-centric mindset
• Strong ability to be proactive, self-motivated and solutions-oriented
• Excellent oral/written communication and negotiation skills
• Excellent time-management and organisational skills
• Excellent collaboration skills

Sales Development Representative (SDR)

Salary:  £40,000 - £50,000 + comms + benefits

Hours:  40 hours per week

Start:   Immediate  (willing to wait notice)

Contract:   Permanent / Full-Time (Hybrid)

Location:   Knightsbridge, West London 1 day WFH

Duties:

• Cultivating a strong flow of new conversations with global investment teams, research units and financial decision-makers.
• Sharing market insights – recurring objections, interest themes, user behaviour – to help shape commercial strategy.
• Driving proactive engagement with institutional contacts through multi-channel outreach (phone, email, LinkedIn, tailored sequences).
• Keeping activity and next steps accurately documented to maintain a smooth and predictable sales process.
• Researching organisations and key personas deeply to craft relevant, compelling outreach.
• Working closely with Sales, Product and Marketing to refine targeting, evolve messaging and improve outreach effectiveness.
• Securing a consistent monthly volume of well-qualified meetings that convert into strong pipeline opportunities.
• Leading initial discovery calls to understand needs, evaluate fit and identify commercial value.
• Handing over prospects seamlessly to the Sales team with clear context, detailed notes and structured follow-up actions.

Desirable attributes:

• Strong written and verbal communication skills, paired with excellent organisation and pipeline discipline.
• Interest or exposure to FinTech, analytics, data platforms or financial markets.
• Background in a structured sales environment with coaching, targets and measurable processes.
• Familiarity with HubSpot or similar CRM tools.
• Genuine curiosity about economics, global markets or emerging economies.
• Confident initiating conversations with senior-level professionals and communicating value with clarity and impact.
• Ambitious, coachable and motivated by growth, learning and hitting ambitious goals.
• Previous experience in a SaaS, tech or data-driven outbound SDR/BDR role.